Testimonials
What our customers say about Aiden
Guided selling is a team effort.
"With Aiden's guided selling apps, we can offer our customers personalized advice 24/7. Even outside office hours, we help visitors find the right product in no time, right in the moment they need it."
Felix Noordberger
E-commerce Manager, Kitcentrum
"Since we offer relatively high-priced products and the decision to purchase often takes longer, we don’t want to overwhelm our customers with an endless list of products and technical specifications. With Aiden's product finders, we guide customers toward choices that truly fit their needs. Instead of filtering through unfamiliar specs, they simply answer a few easy questions. This way, they receive personalized recommendations without feeling overwhelmed by choice. Additionally, our partnership with Aiden has been fantastic. We receive great support in implementing the product finders and formulating the right questions. They think along with us, provide valuable advice, and are always easy to reach."
Luc Kersbergen
Product Owner, SPR Retail
"We are very satisfied with the Aiden product finder. The software runs smoothly and helps our customers make the right choice. Additionally, we are very happy with Aiden's service; the team is always willing to think along with us, questions are answered quickly and professionally, and we receive helpful advice. A great partnership that has a lot of value for us!"
Brandon Bessem
Online Marketing Strategist, Fuelyourbody
"The entire onboarding process went very smoothly. The Aiden team was extremely helpful and provided valuable tips and checks when setting up our first product finder. Since our customers mainly find us online, the product finder is a valuable addition. It helps customers easily choose the right pillow or duvet based on their sleep preferences while also reducing the workload of our customer service team. The tool is also very user-friendly!"
Karianne Op Heij
SEO & CRO specialist, Yumeko
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"Aiden's product finders are a proven tool for us to increase conversion and help customers make better choices. Additionally, they assist in gathering valuable insights about customers."
Reinier Gerdes
Marketplace Manager, Comfort Click
"We are extremely satisfied with Aiden. The tool is very user-friendly and quick to implement, and we saw results almost immediately. The personal and fast support from the Aiden team is also great. Additionally, the detailed analytics provide valuable insights that help us continuously optimize. Highly recommend!"
Mitchell Jonk
Webshop Manager, Podobrace Group
"The numbers speak for themselves: we see 18% more add-to-carts and 11% more purchases. That’s why we have been working with Aiden for two years now, and why we currently have 14 product finders live."
Thomas van den Berg
E-commerce Manager, Veneta
"Working with Aiden is fantastic! The team proactively contributes to optimizing our product finders for TVs, monitors, refrigerators and washing machines. They always come up with constructive suggestions to improve our customer experience and increase impact."
E-commerce manager, LG Electronics
"Thanks to Aiden's guided selling apps, we provide visitors with tailored advice without burdening customer service. Building product finders has been made exceptionally user-friendly by Aiden. Additionally, we regularly receive advice and insights from the Aiden team to further improve the apps."
Richard Oppenkamp
CEO, Blok Packaging
“When we first started using Aiden's product finders, they resulted in an 11% conversion rate. Now, we regularly achieve conversion rates between 20% and 26%.”
Joost Rust
Founder, CoolSafety
“The implementation was very easy. Thanks to the connection with Channable, we were also able to get started right away and didn't need much IT to put it live on our website. Aiden itself, the backend, also works very easily.”
Anna Maria Schulz
E-commerce Manager, Girav
“In addition to being surprisingly helpful, the tool is also fun for customers to use. In addition, we're experiencing a great cooperation with the Aiden team. They're always looking for the right next steps and are open to new opportunities and ideas. Wonderful 'colleagues'!”
Martine ter Veld
E-commerce Manager, Livera
“A significant growth rate that gives reason to use Aiden's product finder on other channels and for other products as well.”
Dominique Alaradi
Product Owner, Prénatal
"We have been working with Aiden for a few months now, and it works really great. The tool is very user-friendly, allowing us to quickly and easily create more product finders to optimally support our customers!"
Menno Engelen
Channel Manager, Allesvoorlassen
"Our headphones and earbuds product finders make it easy for our customers to find the perfect Fresh 'n Rebel product, while also providing a direct boost to our sales figures. With an impressive conversion rate of over 8%, we see that customers who use our product finders are much more likely to make a purchase. This creates a win-win situation for both customer and company."
Wouter Lugard
Marketing & E-commerce director, Fresh 'n Rebel
“For the past two weeks, we’ve been working with Aiden, and we’re absolutely thrilled! With Aiden’s guided selling apps, we’ve perfectly translated the showroom experience to an online format. What truly amazed us is how scalable the solution is: in just two weeks, we launched 25 apps. And the best part? The first conversions came in almost immediately. The Aiden team has guided us wonderfully, and the results speak for themselves. We look forward to a successful collaboration and further growth!”
Daniël Bennik
Assortment Manager, Badkamerxxl
"Aiden's product finders help our customers make the right product selection in a very accessible way, with incredibly high conversion rates. Additionally, Aiden's team truly is a business partner. By integrating their platform with our CDP, we are able to activate and enrich existing profiles, which is highly valuable."
Eduard Brenninkmeijer
CEO, Vitaminstore
"With Aiden, we help our customers intuitively choose the right supplements. The implementation was simple, and the interface is user-friendly. Aiden also provides us with valuable insights into our customers' behavior. The collaboration is smooth, and their support is always quick and effective."
Maurice Jacobs
Manager e-business
"We previously used a different solution, but Aiden truly makes a difference. It works much more easily, pays attention to important details, and helps us respond to customer needs more quickly and effectively."
Gerrit van der Garde
Marketing director, Tuinmeubelshop
"The interface is very easy to use, so you can use all the invested time in improving the conversational flows within the tool. It’s very fun to play with. Additionally, the team is always ready to help you instantly. Updates are feedback driven and clearly explained, I can’t even keep up!"
Sander van Iperen
Marketeer, SkiWebShop
“Launched within 2 months with 17 product finders on 4 websites. All done by 1 team member on our side. Aiden has truly made it easy to scale and grow our impact.”
Joey van Wettum
Managing Director, Leylines
“Once you've made a guided selling app and thought it through carefully, you won't have to give it a second thought.”
Marnix Izeboud
Content manager, Bax Music
“These kinds of insights are exactly what we missed in the previous version of our product finder.”
Roxanne van Baardewijk
E-commerce Coordinator, Simon Lévelt
“I was amazed at how smoothly the tool works. There are usually some snags, but this really works fantastically.”
Maarten Hofstse
Senior Marketer, MaxiAxi
“I know a lot of tools, but Aiden's simplicity makes it easy to understand and it has been well thought out. The software is really intuitive, it's all self-explanatory."
Demian Bake
Digital Marketing Manager, Vandentop Tuinhout
“We already see that customer service can focus more on other projects. I also noticed another advantage: you get to know the customer better through the analytics in Aiden.”
Mark Goessens
Online Content Marketer, Hulpmiddelwereld
“It's a shame that there's still e-commerce stores that don't use Aiden.”
Lorenzo Huisman
Owner, Rhodos Wellness
“We work from an omnichannel perspective. Whether the customer is in touch with us via email, chat, phone, e-commerce or in-store — the customer experience must always be the same. Offline, we were already very good at giving advice, but we could do better online. With Aiden, that’s now a reality.”
Jan Karel Ekkel
E-commerce Specialist, Kees Smit Garden Furniture
“With Aiden, you're getting a tool that can structurally increase your conversion rates relatively quickly. Quickly, because the implementation can be tackled in various ways, but also because of the proactive assistance offered by the Aiden team. Once it's up and running, you can start fine-tuning and pushing as much traffic as possible through the product finder. It works :)”
Ivo Klink
E-commerce Manager, La Souris
“I'll be brief about building product finders in Aiden: it's very easy.”
Guus van Nunen
COO, XXL Nutrition
“The conversion rate is incredible. On average, we're at 17%, but there are also days with up to 26% conversion rate when people use a product finder.”
Jeroen Bonnemaijers
Owner, Brandpreventiewinkel
“We initially built a product finder ourselves. This allowed me to see how often it was used, but not what it yielded in terms of conversion and which bikes our customers ultimately chose. With Aiden, we can see all of that.”
Willem van Dooren
Digital marketing professional, Cortina
“Great experience with Aiden! Live in a flash, with a smooth and easy onboarding process: just 5 days between kick-off and launch. Aiden's support? Nothing short of outstanding. They're always available, respond quickly and make every process a breeze.”
Jasper Brester
Business developer, Knivesandtools.com
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