Improvement
Bug fix
Update

🏷 Add a custom label to an answer for more context on the advice page

Good news for those of your who love to ask ‘yes-or-no’ questions! Now, you can add a custom answer label to an answer in Conversation.

December 28, 2021

Good product advice consists of more than simply a filtered list of products. It also requires an explanation as to why a certain product is relevant for that particular customer.

Aiden helps you provide such transparency by showing a check mark ☑️ or cross ❌ for each answer on the recommend product(s). Together, these matching indicators show how well a certain product lives up to the sum of a customer’s needs.

However, in some cases showing the exact text of the answer got a bit awkward. Check out this example, where a ‘yes’ answer leads to the following bit of info on a recommended product:

Now, you can add a custom answer label to an answer in Conversation. Instead of the literal answer, the products will now feature the custom answer label you set. A great way to provide more context on the advice page — and good news for those of your who love to ask ‘yes-or-no’ questions!

You can find this option in the little menu ⠇ that pops out of an answer in Conversation (or directly in the Answers tab for numerical questions).

Want to know more about Aiden's new features and improvements?

👉 Take a look at our 🗒 Release notes.

Verlies niet langer bezoekers aan keuzestress

Twijfelende klanten hebben hulp nodig. Bied automatisch advies op maat en bereik 2,5 keer zoveel conversies.

We delen graag ons advies, volledig vrijblijvend